Shipping and Delivery

Shipping and Delivery Policies

When you have purchased a product that is dispatched from one of our satellite warehouses, delivery time after payment processing may take up to 3 weeks. The estimated delivery times are in working days (Monday to Saturday) excluding Public holidays.

To help you save on delivery charges, we will usually consolidate your items and had them deliver together. When estimating delivery duration, it is best to take the item with the longest Estimated Arrival and use that to calculate delivery duration for your order. Occasionally, we may ship your items to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.

Although every effort is made to deliver your order according to the estimated delivery times provided, estimated delivery times may change due to changes in supply or circumstances beyond our control.

If your product has not arrived after the estimated delivery time, please contact us for assistance. Unless otherwise agreed by us, we will deliver your products to the address indicated on your Order Confirmation.

In the rare occurrence of a wrong item being delivered, please contact our customer service team within 24 hours and we will send a replacement.

Please Note: In some remote/regional areas our carriers may take longer delivery times.

 

Shipping

“Shipping Charges”

Shipping charges are calculated based on product price and the geographical region of the delivery address. Estimated shipping charges from our Kinsen Home Warehouse are based on delivery zone with certain spending limit. The details for the shipping can be viewed at the table below.

Shipping estimates for individual products can be viewed by entering your state on the product page. Any applicable shipping charges for your order will be shown once your state is entered during the checkout process.

Please note that promotional shipping or price offers do not apply to bulk, wholesale or commercial orders.

Delivery fee are not applicable to non-lift accessible floors. Do note that there will be an extra charges for lifting goods by stairs. Charges of RM50 per floor for 3rd floor and above. For residence with lift, best advise to check the size of the lift to avoid item unable to fit in the lift.

Lifting will only proceed if our delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.

 

Please note that promotional shipping or price offers do not apply to bulk, wholesale or commercial orders.

NO. STATE SHIPPING FEES BELOW RM500 PURCHASE (RM) SHIPPING FEES ABOVE RM500 PURCHASE (RM)
1 Kuala Lumpur 50 FREE
2 Putrajaya 50 FREE
3 Selangor 50 FREE

 

NO. STATE SHIPPING FEES BELOW RM2000 PURCHASE (RM) SHIPPING FEES ABOVE RM2000 PURCHASE (RM)
1 Melaka 150 FREE
2 Negeri Sembilan  150 FREE

 

NO. STATE SHIPPING FEES BELOW RM4000 PURCHASE (RM) SHIPPING FEES ABOVE RM4000 PURCHASE (RM)
1 Johor 300 FREE
2 Pahang 300 FREE
3 Pulau Pinang 300 FREE

 

NO. STATE Status
1 Kedah Not Available
2 Kelantan Not Available
3 Perak Not Available
4 Perlis Not Available
5 Terengganu Not Available
6 Sabah Not Available
7 Sarawak Not Available
8 Labuan Not Available

*The states with the status “Not Available” cannot be purchase at the moments. The status will be updated from time to time.